Registered User Terms and Conditions

1. Introduction and Scope

These Registered User Terms and Conditions (“Registered User Terms”) govern all purchases, subscriptions, and other transactions made by registered users on the Falcon Solutions online store, mobile applications, and related digital platforms (collectively “Website”). By registering an account and/or making a purchase, the Registered User (“you”) agrees to be bound by these Registered User Terms, the Master Terms of Use (available on our Website), and the Privacy Policy. If there is any conflict between these Registered User Terms and the Master Terms of Use, these Registered User Terms shall apply specifically to registered user transactions.

2. Registration

Only registered users may place orders, subscribe to services, or access certain features on the Website. You must provide accurate and current information during registration and update such information as necessary. You are responsible for safeguarding your account credentials, and Falcon Solutions will not be liable for any loss arising from your failure to secure your account.

3. Orders and Contract Formation

Placing an order constitutes an offer to purchase the selected products and/or services. A binding contract is formed only when Falcon Solutions confirms acceptance of your order in writing and payment is successfully processed or authorised. Falcon Solutions reserves the right to refuse or cancel orders prior to delivery for reasons including product unavailability, suspected fraud, pricing errors, or payment authorisation failure.

4. Pricing, Payment & Coupons

All prices are listed in South African Rand (ZAR) and include VAT unless otherwise stated. Payment methods are listed at checkout and may include credit/debit cards, EFT, and approved third-party payment platforms. Falcon Solutions may issue coupon codes from time to time, subject to applicable rules and expiry dates. No vouchers are issued or accepted.

5. Delivery and Risk Transfer

Delivery is available within South Africa and to approved international destinations (available on our Website). Delivery terms, charges, and timelines are provided in our Master Terms and Conditions, at checkout, and in the FAQ. Risk passes to you on delivery to the address specified in your order.

6. Refunds and Returns Policy

6.1 If you are a South African consumer under the Consumer Protection Act 68 of 2008 (CPA):

• 6.1.1 The Product is defective — you have up to six (6) months from the date of delivery to return it in accordance with the CPA.
• 6.1.2 If you purchased the item via our Website, you may cancel the order within seven (7) days of delivery without reason or penalty, in line with section 44 of the Electronic Communications and Transactions Act (“ECTA”). You will be liable only for the direct cost of returning the goods.
• 6.1.3 You may return defective items within six (6) months of delivery. On inspection, if approved, you may choose repair, replacement, refund, or credit. Defects exclude:
  • 6.1.3.1 Damage caused by misuse, abuse, or negligence.
  • 6.1.3.2 Damage from electrical surges or corrosion.
  • 6.1.3.3 Damage caused by alterations or modifications.
  • 6.1.3.4 Normal wear and tear.

6.2 For non-CPA users or incorrect/damaged products, you may return the item within 30 (thirty) days of delivery, logged through Falcon Solutions support.

6.3 Products must be returned in their original packaging with all accessories and manuals. Falcon Solutions may refuse or charge for restoration if packaging/seals are incomplete.

6.4 Incorrect, damaged, or missing-part products must be logged and approved within 30 calendar days. Falcon Solutions will replace (if available), repair, refund, or credit.

6.5 Manufacturer warranties may extend beyond 6 months. Falcon Solutions will assist but liability remains with the manufacturer.

6.6 Refunds are processed using your original payment method or, if unavailable, via EFT within 7–10 business days.

6.7 Coupons are reissued; store credits are reloaded.

6.8 Returns must be arranged via Falcon Solutions’ customer support. See the Returns Policy for details.

7. Product Warranty Policy

7.1 All Products sold are manufactured by third-party manufacturers or distributors. Falcon Solutions acts solely as a reseller.

7.2 Product warranties are provided by manufacturers, not Falcon Solutions. Falcon may facilitate claims under applicable CPA terms.

7.3 Manufacturer or supplier warranty terms will be available upon purchase or delivery. Users must follow all product instructions and manuals to maintain warranty validity.

7.4 Subscription-based or software-integrated products are provided “as is” and “as available.” Falcon Solutions is not liable for service interruptions, downtime, or data loss.

8. Subscription Policy

8.1 Falcon Solutions provides a 24-month software subscription with eligible dash cams and tracking devices.

• 8.1.1 Includes features such as real-time tracking, cloud storage, mobile app access, and firmware updates.
• 8.1.2 Activation required within 30 days using order and serial numbers via “Subscription Management.”
• 8.1.3 The license is valid for 24 months; renewal is manual with 60-day notice prior to expiry.
• 8.1.4 No auto-renewal applies; basic offline functions remain post-expiry.

8.5 Users must provide compatible SIM cards and data plans. Falcon Solutions is not liable for network or data-related issues.

8.7 Subscription fees are non-refundable unless returned within 30 days under the Returns Policy. Faulty devices qualify for replacement and renewed subscriptions.

Need help? Email: info@falconsolutions.co.za

9. Disclaimer

9.1 Although products may carry warranties, the Website and all information are provided “as is” without warranties of any kind, express or implied, including but not limited to merchantability, fitness for purpose, or non-infringement.

9.2 Information on the Website is for general informational purposes only. Falcon Solutions makes no guarantee of completeness or reliability of such content.

9.3 All products and services on falconsolutions.co.za are subject to change without prior notice.

9.4 Falcon Solutions reserves the right to correct errors or update content at any time without notice.

9.5 Falcon Solutions, its affiliates, employees, or agents shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use the Website or any products or services purchased through it.

9.6 Third-party links are for convenience only; Falcon Solutions is not responsible for their content or policies.

9.7 All content on the Falcon Solutions Website is protected by intellectual property law. Unauthorized use is prohibited.

9.8 This disclaimer is governed by South African law. Disputes shall be resolved per the Master Terms’ dispute resolution clause.

9.9 Falcon Solutions may update this disclaimer without prior notice; please review it periodically.

10. Special Offers and Bundle Deals

Falcon Solutions may offer bundle deals consisting of multiple products. Discounts or savings are at Falcon’s discretion. Pre-packed supplier bundles cannot be split unless defective. For details, refer to our Master Terms of Use.

11. Third-Party Sellers and Manufacturer Guidelines

Products are sourced from third-party manufacturers and distributors. Each product carries its own manuals and warranty terms, which you must follow. Falcon Solutions facilitates returns and warranties per the Refund and Returns Policy and applicable laws.

12. Termination, Suspension and Disputes

Falcon Solutions may suspend or terminate user accounts for violations of the Master Terms, fraudulent activity, or non-payment. Disputes will be resolved in accordance with the arbitration provisions set out in the Master Terms of Use.

13. Privacy Policy

We respect your privacy and will take all reasonable measures to protect it, as detailed in our Privacy Policy, which forms part of these terms.

14. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of South Africa.

15. Contact and Notices

Please refer to the “Notices and Information” section of the Master Terms of Use for Falcon Solutions’ official contact details and legal service address.