MASTER WEBSITE TERMS AND CONDITIONS
1. Introduction
1.1 This website can be accessed at www.falconsolutions.co.za, related mobi-sites and software applications (the “Website”) and is owned and operated by Tarco Trading CC t/a Falcon Solutions (“Falcon Solutions”, “we”, “us” and “our”).
1.2 These Master Website Terms and Conditions (“Terms and Conditions”) govern the ordering of products, the use of the Website, and all associated interactions.
1.3 These Terms and Conditions are binding and enforceable against every person that accesses or uses this Website (“you”, “your” or “user”), including, without limitation, each user who registers as contemplated below (“Registered User”). By using the Website and by clicking on “Register” or “Create Account”, you acknowledge that you have read and agree to be bound by these Terms and Conditions.
1.4 The Website enables you to shop online for dash cams, GPS tracking devices, vehicle immobilisers, accessories, subscription-based software features, and other related products and services (“Products”). The Website also enables approved Channel Partners (also referred to as Third Party Sellers) to list and sell their Products via the Website. Falcon Solutions will indicate on product and checkout pages when Products are for sale by a Channel Partner. Certain provisions in these Terms apply only to purchases from a Channel Partner, and others only to purchases directly from Falcon Solutions.
1.5 When you use our Website, notwithstanding your geographic location, you do so in accordance with these Terms. Falcon Solutions sells and delivers Products within South Africa and internationally (to over 50 countries, subject to delivery restrictions). Delivery addresses must be valid and serviceable, and international deliveries may attract extra shipping charges, customs duties, taxes, or import regulations.
1.6 For legal purposes, including the interpretation and enforcement of these Terms, the laws of the Republic of South Africa apply, and South African courts have exclusive jurisdiction over disputes, regardless of where Products are delivered.
2. Important Notice
2.1 These Terms apply to users who are consumers for purposes of the Consumer Protection Act 68 of 2008 (“CPA”).
2.2 Clauses that appear in similar text and style to this clause may:
- Limit the risk or liability of Falcon Solutions, a Channel Partner, or a third party;
- Create risk or liability for the user;
- Compel the user to indemnify Falcon Solutions, a Channel Partner, or a third party; or
- Serve as an acknowledgement by the user of a fact.
2.3 Your attention is drawn to these provisions as they are important and should be carefully noted.
2.4 If any provision is unclear, you must request an explanation from Falcon Solutions before accepting the Terms or continuing to use the Website.
2.5 Nothing herein unlawfully restricts or avoids any right or obligation under the CPA.
2.6 By using this Website in any way, you shall be deemed to have accepted all the Terms unconditionally.
3. Returns
3.1 Please refer to our Returns and Refunds Policy for full details on how to return Products and obtain refunds, replacements, or repairs. The Returns and Refunds Policy forms part of these Terms by reference.
4. Registration and Use of the Website
4.1 Only registered users may order Products on the Website.
4.2 If you register an account to purchase Products, you will also need to accept the Registered User Terms and Conditions, which govern sale, delivery, returns, warranties, and subscriptions.
4.3 To register, you must provide a unique username and password and accurate personal details. You will need these credentials to purchase Products.
4.4 You agree that your username and password:
- Are for personal use only; and
- Will not be disclosed to any third party.
4.5 Entering the correct username and password constitutes authority for a purchase. You are liable for payment of such order unless cancelled per these Terms.
4.7 Notify Falcon Solutions immediately of any suspected unauthorised access or misuse of your credentials.
4.8 You must be 18 years or older (or supervised by a legal guardian who consents to these Terms).
4.9 You may not use any device, software, or process to interfere with Website operations or copy/distribute content without written consent.
5. Sales and Availability of Stock
5.1 Orders may be accepted or rejected depending on availability, price accuracy, and payment confirmation.
5.2 Acceptance occurs only upon delivery, activation, or collection of Products (“Sale”).
5.3 Orders may be cancelled prior to dispatch; after delivery, cancellations follow the Returns Policy.
5.5 Stock is limited and prices may change at any time. If stock is unavailable after order, you will be refunded.
5.7 Products may not be purchased for resale without written consent.
6. Payment
6.1 All transactions are encrypted and secure. Prices are in South African Rand (ZAR) and include VAT unless otherwise stated.
6.3 Accepted payment methods include credit/debit cards, EFT, Payfast, and approved international transfers. Additional bank or exchange fees are your responsibility.
6.5 For payment records or queries, contact info@falconsolutions.co.za.
7. Delivery of Products and Activation of Services
7.1 Falcon Solutions delivers within South Africa and selected international destinations.
7.3 Delivery occurs within 30 days of payment unless otherwise agreed. Delays will be communicated and may entitle you to cancel for a refund.
7.4 International deliveries may incur customs or import fees payable by you.
7.5 Risk transfers to you on delivery to your nominated address. Ownership transfers upon full payment.
8. Errors
8.1 Falcon Solutions takes reasonable steps to ensure accurate product descriptions and pricing. In the event of an error, our liability is limited to refunding any amount already paid or as provided in the Returns Policy.
9. Coupon Codes
9.1 Promotional coupons or discount codes (“Coupons”) may be issued at Falcon’s discretion, valid only within their stated terms (expiry date, eligible products, etc.).
9.5 Only one Coupon per order unless specified otherwise. Coupons are non-refundable, non-transferable, and cannot be exchanged for cash.
10. Special Offers and Promotions
10.1 Promotions and limited-time discounts are subject to availability and individual terms. Promotional stock is limited and may be withdrawn without notice.
10.9 Falcon Solutions may also offer Bundle Deals comprising two or more Products; refer to our Returns Policy for return rules on bundles.
11. Third-Party Sellers
11.1 The Website includes Products sold by approved Channel Partners (“Third Party Sellers”). These items are manufactured and warranted by third parties, not Falcon Solutions.
11.5 Falcon Solutions may manage returns under the CPA or ECT Act on behalf of Channel Partners per its own Returns Policy.
12. Warranties and Disclaimers
12.1 Products are covered by manufacturer or Channel Partner warranties only. Falcon Solutions does not issue its own warranties.
12.3 Defective Products may be returned per our Returns Policy.
12.4 Subscription or cloud-based services are provided “as is” and “as available.”
13. Privacy Policy
We respect your privacy and will take all reasonable measures to protect it, as detailed in our Privacy Policy, which is incorporated by reference.
14. Changes to These Terms and Conditions
14.1 Falcon Solutions may amend these Terms at any time. Updates will be posted on the Website with the date of revision. Continued use constitutes acceptance.
15. Electronic Communications
15.1 By visiting or communicating electronically, you consent to receiving communications from Falcon Solutions or its partners electronically. You may opt out of non-essential communications at any time.
16. Ownership and Copyright
16.1 All Website content—including text, graphics, code, and trademarks—is owned by Falcon Solutions or its licensors and protected by intellectual-property law. The trademarks “Falcon Solutions” and associated logos may not be used without written permission.
17. Reviews of Products
17.1 Reviews must be honest, factual, and based on personal experience. You grant Falcon Solutions a non-exclusive, royalty-free, perpetual licence to use and display such reviews.
17.3 Reviews may not include defamatory, unlawful, or promotional content. Falcon Solutions reserves the right to remove any review violating these Terms.
18. Disclaimer
18.1 Use of the Website is at your own risk. Falcon Solutions is not liable for errors, downtime, or damages arising from Website use, except where required by law.
18.3 All Products are supplied by third-party manufacturers. Falcon Solutions is a reseller only.
19. Linking to Third-Party Websites
19.1 The Website may contain links to external or third-party websites. Falcon Solutions is not responsible for their content, privacy policies, or practices. Use them at your own risk.
20. Limitation of Liability
20.1 Falcon Solutions cannot be held liable for inaccurate information or incorrect prices except in cases of gross negligence or wilful misconduct.
20.3 To the fullest extent permitted by law, Falcon Solutions, its directors, employees, and agents are not liable for direct, indirect, or consequential losses (including profit, data, or goodwill) arising from Website use, transactions, or Product performance.
21. Availability and Termination
21.1 We strive to maintain Website availability but may suspend or modify it at any time without liability. We may terminate user access for breach or fraudulent activity.
22. Governing Law and Jurisdiction
22.1 These Terms are governed by the laws of the Republic of South Africa. All disputes fall under the exclusive jurisdiction of South African courts.
23. Dispute Resolution
23.1 Disputes will be resolved by arbitration in Johannesburg under AFSA rules. Either party may seek urgent relief in court if necessary. Proceedings are confidential.
24. ECTA and Notices
24.1 Legal address for service of notices:
Tarco Trading CC t/a Falcon Solutions
212 Moses Kotane Road, Overport, Durban 4091 (South Africa)
Email: info@falconsolutions.co.za
Contact: Kubashen Rajoo | Tel +27 603 444 293
24.6 PAIA Manual: View Here.
25. Complaints
25.1 For complaints or information on our complaints process, contact info@falconsolutions.co.za.
25.3 South African consumers may escalate unresolved complaints to the Consumer Goods and Services Ombud (www.cgso.org.za).
26. General
26.1 Falcon Solutions may suspend or terminate the Website or your access at any time, subject to processing existing orders.
26.2 You may not assign or transfer rights under these Terms without written consent.
26.6 No indulgence or relaxation constitutes a waiver of rights.
26.7 These Terms, together with the Registered User Terms, the Privacy Policy, the Returns Policy, and any other published policy, constitute the entire agreement between you and Falcon Solutions.